The purpose of the quality criteria for digital guidance is to help ensure that all the relevant aspects of digital guidance services have been duly taken into account. The criteria are intended for all counsellors who engage in study guidance and counselling duties at institutes of higher education. The quality criteria are of a checklist or recommendation type. These criteria can also be used in other guidance and counselling work.

The purpose of the quality criteria is to:
  • serve as a tool for the development and self-evaluation of digital guidance, at both individual and organisational levels
  • improve the quality of digital guidance services from both the service providers’ and the users’ point of view
  • ensure the proper implementation of data security and data protection in digital guidance services

The quality criteria consist of four themes:
Theme 1: Digital guidance service package
Theme 2: Digital guidance as activities – process and event
Theme 3: Digital counsellor’s competence and guidance methods and environments
Theme 4: Data protection, data security and ethicality

How to utilise the criteria

Click here to download the quality criteria as a pdf file or make use of the evaluation tool below.

Download as pdf file

1. Carry out a self-evaluation as a counsellor or organisation

Use the quality criteria for digital guidance evaluation tool to test how your digital guidance meets the quality criteria. You will receive immediate feedback on which aspects are in order and what should still be developed. In order to receive feedback, you will need to answer all the sections in the self-evaluation.

Carry out a self-evaluation

2. Download the checklists and draw up a development plan for yourself or your organisation.

After completing the self-evaluation of digital counselling, you have identified your areas of development. By mirroring them against the quality criteria for digital guidance, you can draw up a development plan for yourself.

Download the checklists

When drawing up the personal development plan, you can refer to the checklists that show the criteria and where you can enter your own development plan under different themes. Each of the four themes has a separate checklist that is available to download and print out in A4 or A3 size.

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Self-evaluation tool for digital guidance

Use the quality criteria for digital guidance evaluation tool to test how your digital guidance meets the quality criteria. You will receive immediate feedback on which aspects are in order and what should still be developed. In order to receive feedback, you will need to answer all the sections in the self-evaluation.

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